Terms & Conditions

Upon successfully registering to become a Member of Queanbeyan Sports & Community Club, known as Campbell & George, and as a term of your Membership, you agree to be bound by these Terms and Conditions and by the Rules of Campbell & George, as amended from time to time by the Club.

1. The following definitions will apply throughout these Terms and Conditions:
   • Application means an Application to become a Campbell & George Member, being a proposal under Rule 12 of the Club’s Constitution.
   • Member means a person whose name has been entered on the Register of Members of Campbell & George and who remains a Full Member in accordance with the Club’s Constitution.
   • Unfinancial Member means a Member who is not a Full Member in accordance with the Club’s Constitution.
   • Campbell & George means Queanbeyan Sports & Community Club, also known as C&G, located at Corner Campbell & George Streets, Queanbeyan NSW 2620.
   • Date First Registered means the date that Campbell & George approves an application for Membership, submitted by a prospective Member online or in-venue and entered into the Campbell & George Register of Members.
   • Status Points means the non-redeemable points which accrue based on a Member’s spend (on food and beverage) and turnover (on gaming machines), and which determine the Rewards Level a Member is within.
   • Status Points Review Dates means the first Tuesday of March and the first Tuesday of September every year.
   • C&G Rewards means the rewards program operated by Campbell & George for the benefit of its Members, as set out in these Terms and Conditions, which may be amended from time to time.
   • Rewards Points accrue when Members make purchases at Campbell & George when scanning, inserting or swiping their membership card, and they can be redeemed throughout the Club in accordance with these Terms and Conditions. Rewards Points and benefits expire if the Member becomes an Unfinancial Member.
   • Rewards Level means the Joker, Jack, Queen, King, and Ace Membership Levels calculated based on the Status Points accrued in accordance with these Terms and Conditions.
   • Rules means the Constitution of Campbell & George, and includes all By-Laws, Regulations, Privacy Policy and any other terms and conditions or policies of Campbell & George, which may be in force or amended from time to time.
2. As a condition of becoming a Member of Campbell & George, you will need to supply the following details:
   • Name, date of birth, gender and occupation;
   • Residential address and/or postal address; and
   • Telephone/mobile and email addresses.
3. Your Application must be finalised in-venue and by submitting the Application and using Campbell & George facilities you contractually agree to be bound by the Rules and such other terms and conditions or policies of Campbell & George which may be in force or amended from time to time, including as they relate to the use of Campbell & George facilities, behaviours within the facilities and in the course of Campbell & George’s business and activities.
4. Once your Membership is finalised, your details will be entered into Campbell & George’s Register of Members. The date this occurs will be your Date First Registered.
5. All information you provide will be kept by Campbell & George in the Register of Members and will only be used in accordance with:
   • Registered Clubs Act 1976 (NSW);
   • Gaming Machine Act 2001 (NSW);
   • Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act);
   • these Terms and Conditions; and
   • the Privacy Policy (such as for future promotion, marketing and publicity purposes in accordance with the Privacy Policy).
6. Your Membership and C&G Rewards are conditional upon becoming and being a Full Member of Campbell & George. If your Application is unsuccessful or you, as a Member, become an Unfinancial Member or otherwise cease to be a Member, you will forfeit all Rewards Points and Status Points.
7. Upon submission of your Application, you consent to receiving mail, email and/or SMS communications from Campbell & George. You agree that you will be opted in to receive all material or correspondence, via mail, email and/or SMS only, including but not limited to marketing or promotional material and any document or notices required to be provided to you under the Corporations Act 2001 (Cth). If you do not agree to receive marketing communications, you will still be entitled to the benefits of the C&G Rewards program; however, you may not receive mail, email and/or SMS communications from Campbell & George containing notifications about your benefits.
8. Members may opt out of receiving marketing communications at any time by making a request in writing to membership@campbellandgeorge.com.au or by clicking unsubscribe.

Privacy Statement

1. Campbell & George is subject to the provisions of the Privacy Amendment Act (Enhancing Protection) 2012, which amends the Privacy Act 1988. The personal information provided by you on your Application form will be used to process your Application. All information required on the Application is essential for approval of your Membership. You have a right to access and correct any of your personal information that Campbell & George holds. Campbell & George does not disclose your personal information to any other organisation or person except in accordance with these Terms and Conditions or the Privacy Policy.
2. Campbell & George may disclose your information to third parties that provide services under contract to Campbell & George for reasons of database management or software development. This will be done under strict agreements and supervision, ensuring that your personal information is confidential and secure to the best of our ability.
3. Your personal information, including information obtained as a result of placing your Membership card in a gaming machine or scanning or swiping at the point of sale, may be used for marketing purposes to improve our services and to provide you with the latest information about those services and any promotions.
4. By participating in the C&G Rewards Program, you agree that we may collect and use the following personal information or sensitive information about you:
   • dollars spent at Campbell & George venues and events, including in respect of food and beverage, at point of sale systems and gaming machines; and
   • visitation frequency.
5. The personal and sensitive information we collect will only be used for the purpose for which it was collected, which is reasonably necessary to the functioning of the C&G Rewards Program, including converting dollars spent into Status Points under the C&G Rewards Program and the derivation and design of offers to you.

Full privacy policy can be viewed at: https://campbellandgeorge.com.au/privacy/

C&G Rewards

1. Upon your submitting a duly completed Application, you agree that C&G Rewards are subject to these Terms and Conditions, in addition to the Membership Terms and Conditions.
2. So long as you are a Full Member, by swiping or scanning your Membership card (printed or digital) at the time of making a purchase in-venue, you agree to participate in the C&G Rewards program and to be bound by these Terms and Conditions, as amended from time to time in the Club’s absolute discretion.
3. You must be a Full Member of Campbell & George to participate in the benefits of the C&G Rewards program.
4. Rewards are subject to the Rewards Level of the Member. The Rewards Level of a Member is determined by the number of Status Points they have accrued. However, the benefits of all Status Points and Rewards Points are subject to Campbell & George’s duties for the responsible service of alcohol and may be declined in whole or in part or restricted in application for use in acquiring Liquor products, as Campbell & George sees fit.
5. Clauses 6 to 8 below are dependent on Members remaining eligible to benefit from the C&G Rewards program.
6. Members accrue 1 Rewards Point for every $1 spent by swiping or scanning their Membership card during any transaction at Campbell & George, or by inserting their Membership card when playing any gaming machine (unless the transaction is of a type referred to in clause 8 below).
7. Members who are Jack Level and above will accrue 1 Rewards Point for every $1 spent on a function booking at Campbell & George.
8. Members will accrue Rewards Points in the gaming machines as follows:
   • Joker Members earn 1 Rewards Point for every $8 turnover when playing electronic gaming machines and 1 Rewards Point for every $30 turnover when playing multi-terminal machines;
   • Jack Members earn 1 Rewards Point for every $6 turnover when playing electronic gaming machines and 1 Rewards Point for every $23 turnover when playing multi-terminal machines;
   • Queen Members earn 1 Rewards Point for every $5 turnover when playing electronic gaming machines and 1 Rewards Point for every $19 turnover when playing multi-terminal machines;
   • King Members earn 1 Rewards Point for every $4 turnover when playing electronic gaming machines and 1 Rewards Point for every $16 turnover when playing multi-terminal machines; and
   • Ace Members earn 1 Rewards Point for every $3 turnover when playing electronic gaming machines and 1 Rewards Point for every $12 turnover when playing multi-terminal machines;
   • A maximum of 100,000 C&G Rewards Points may be accrued at any one time. Once this threshold is reached, Members will not accrue additional points until the balance is reduced below the cap.
9. Members can use Rewards Points to make purchases at Campbell & George. Subject to these terms and the rules of the venue, 1 Rewards Point can be redeemed in-venue for $0.01. A maximum of 100,000 points may be redeemed within a 24-hour period. Staff may limit the number of Rewards Points that can be redeemed on liquor products on a case-by-case basis, according to Campbell & George’s duties for the responsible service of alcohol.
10. Rewards Points cannot be redeemed for cash.
11. Rewards Points will not be accrued when purchasing a Membership, on redemption of a gift card or on a Keno or TAB transaction.
12. Rewards Points are not transferable, and a Member cannot accrue or redeem Rewards Points on behalf of another Member.
13. It is the responsibility of the Member to scan or swipe their Membership card before proceeding with the purchase. Rewards Points cannot be awarded after a purchase has been made. Once a transaction is complete, a staff member is unable to issue Rewards Points.
14. Rewards Points whilst playing electronic gaming machines and multi-terminal machines will only be credited if the Member correctly inserts their Membership card during play.
15. C&G Rewards Points, rewards and benefits will expire and be reset to zero at the start of each financial year, before trade commences on 1 July unless a Member is eligible to extend their C&G Rewards Points (Queen, King and Ace only).
16. Benefits and rewards (including Rewards Points) for each Rewards Level are subject to change at the discretion of Campbell & George.
17. In the event of termination of a Membership in any circumstance, all Points and associated Rewards will automatically be cancelled and hence not redeemable from the time of termination of Membership.
18. A Member who has been suspended or who has entered a self-exclusion deed is not eligible to earn or redeem C&G Rewards while suspended or excluded.
19. Members who have entered a partial self-exclusion will have limited access to the C&G Rewards program. They will only be eligible to earn and redeem points on food and beverage purchases and will be unable to use their membership card on gaming machines or earn points from gaming activity.
20. You may choose to opt out of the C&G Rewards program at any time by submitting your request in writing to membership@campbellandgeorge.com.au. Once opted out, you will no longer be eligible to earn or redeem Rewards Points or access any benefits associated with the C&G Rewards program, including exclusive offers or promotional rewards. Members may only receive the Joker Level discount on food and beverage.

Status Points

1. All Members commence on the Joker Level when they first join as a Member.
2. Status Points are determined by turnover on gaming machines, as well as how much a Member spends at Campbell & George across food, beverage, raffle tickets and gift cards. Earning Status Points is dependent on a Member remaining eligible to benefit from the C&G Rewards program.
3. Status Points will not be accrued when purchasing a Membership, on redemption of a gift card or on a Keno or TAB transaction.
4. Status Points allow Members to graduate to a higher Rewards Level.
5. With the purchase of food, beverages, gift cards and raffle tickets within Campbell & George, Members earn 1 Status Point for every $1 spent.
6. When playing electronic gaming machines, Members earn 1 Status Point for every $8 turnover.
7. When playing and multi-terminal machines, Members earn 1 Status Point for every $30 turnover.
8. Members who are Jack Level and above will accrue 1 Status Point for every $1 spent on a function booking at Campbell & George.
9. Status Points will determine the Rewards Level as follows:
   • Members will automatically start receiving Joker Rewards upon joining.
   • To start receiving Jack Rewards, Members must accrue between 3,000-11,999 Status Points in 182 days.
   • To start receiving Queen Rewards, Members must accrue between 12,000-29,999 Status Points in 182 days.
   • To start receiving King Rewards, Members must accrue between 30,000-59,999 Status Points in 182 days.
   • To start receiving Ace Rewards, Members must accrue between 60,000+ Status Points in 182 days.
10. Status Points are used to assess Rewards Levels only and cannot be redeemed.
11. Each Status Point remains valid for 182 days from the date it is earned and automatically expires on a rolling 183-day basis. Status Points are updated daily, based on the previous 182 days.
12. Members are automatically upgraded when their total active Status Points (from the past 182 days) meet the threshold. Upgrades are processed within a rolling 7-day period and require no manual intervention.
13. Members will be downgraded if they have not accrued the Status Points required to retain their current Rewards Level by the Status Points Downgrade Dates each year. This will be based on the Member’s current Status Points balance earned over a rolling 182-day period.
14. Members who maintain the required Status Points as at the Status Points Review Dates each year will maintain their current Rewards Level.

Birthday Rewards

1. Members will receive Birthday Rewards, subject to clauses 1-5 in this section.
2. Birthday Rewards are issued on the first day of the Member’s birthday month and are valid for the month of the Member’s birthday only. If Birthday Rewards are not redeemed within the birthday month, they will automatically expire.
3. To receive Birthday Rewards, you must be a Member as at 11:59pm on the last day of the month prior to your birthday month.
4. Birthday Rewards will be determined by the Member’s current Rewards Level as at 11:59pm on the last day of the month prior to their birthday month.
5. Birthday Rewards are subject to change at the discretion of Campbell & George.

Food & Beverage Discount

1. All food and beverage discounts applied under the C&G Rewards program will be rounded down to the nearest ten (10) cents.
2. Subject to these terms, Members receive a minimum food and beverage discount based on their Rewards Level. Some items may be discounted further at the point of sale. In these cases, the higher discount will apply.
3. Food and beverage discounts apply to both dine-in and takeaway orders made directly through the venue. Discounts do not apply to orders placed through third-party delivery platforms such as Uber Eats.
4. Member food and beverage discounts do not apply to promotional items and cannot be used in conjunction with any other offer.
5. Food and beverage discounts are subject to change at the discretion of Campbell & George.

General

1. Campbell & George takes no responsibility for replacing Rewards Points due to an event which has occurred that is outside of the Club’s control, including but not limited to a lost, stolen, damaged, corrupted or faulty Membership card.
2. Members are entitled to receive a player activity statement. Members should request their player activity statement by contacting Reception or Venue Management for this report.
3. The basis on which you can accrue and redeem Rewards Points is determined by Campbell & George in its sole discretion and is subject to change from time to time without prior notice to you.
4. In the event of a technical failure or card malfunction, Points will not be available for accrual or redemption and will not be credited at a future time in respect of the purchases or gaming machine play made during these circumstances.
5. Campbell & George reserves the right to decide any matter or settle any dispute arising directly or indirectly out of or in connection with C&G Rewards, acting reasonably, and our decision on any such matter or dispute will be final and binding, and no correspondence will be entered into. For the avoidance of doubt, this clause does not limit or exclude the right of any party to commence legal proceedings or seek any remedy available under law.
6. Campbell & George reserves the right to make changes to these Terms and Conditions at any time without notice, and continued Membership will be deemed acceptance of these terms as amended from time to time. Campbell & George will notify Members of any alterations or amendments and make the most current version of these Terms and Conditions available upon request.
7. These Terms and Conditions are governed by the law applicable in the state of New South Wales, and each party submits to the jurisdiction of the courts of that state. This is the entire Agreement between the Club and Member in respect of its subject matter and supersedes any prior agreement, representation and/or promotional material.
8. If you require further information in relation to these Terms and Conditions, please contact Campbell & George by email at membership@campbellandgeorge.com.au or by post to Queanbeyan Sports & Community Club, PO Box 113, Queanbeyan NSW 2620.